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Puppet Enterprise Standard

Puppet Enterprise Standard Support

A key component of every successful Puppet implementation is access to a knowledgeable support team. That’s why every Puppet Enterprise license includes standard support from day one.

  • Access to thousands of knowledge base articles
  • Create and manage support tickets for timely help
  • Online support during normal business hours
  • Access to product updates and upgrades

Support plans comparison

Puppet offers two levels of annual support plans, Premium or Standard, with service levels to meet a wide range of needs. We believe all customers should get the support they need, therefore every Puppet customer is enrolled in the plan of your choice.


Premium Standard
Minimum node requirement 100 11
Support hours 24 x 7 x 365 Monday – Friday
8a.m. – 6p.m.
Local customer time zone
Response times* Any hour, anytime

Priority 1: 1 hour
Priority 2: 4 hours
Priority 3: 12 hours

Priority 1: 1 business hour
Priority 2: 4 business hours
Priority 3: 12 business hours
Phone support Priority 1: 24×7
Online support
Number of cases per month Unlimited 5
Maximum number of technical contacts Unlimited 4
Access to all updates & upgrades of Puppet Enterprise
Access to authenticated Knowledge Base
Free training seats (annually) Up to 4 seats
Escalation management of business impacting cases

* Company holidays are observed and local offices are closed.


Subscription License PE-ST-500-999